Payment Risk & Fraud Operations Analyst

We're looking for a Payment Risk & Fraud Operations Analyst to create a best-in-class buyer payment experience for Inswitch users.

You will work in the team that decides the fraud prevention strategy for each industry. The objective will be to optimize the decision of which payments we have to reject and make decisions that continues to improve the user experience, keeping in mind the chargeback targets.

What You'll Be Working On

• Lead strategic analysis via a data-driven approach to identify, prioritize and assess the impact of new payment channels, features, and defenses.
• Manage regional payment partners such as card networks, gateways, financial institutions, and fraud vendors to advance the objectives of our platform.
• Develop and implement the payment-fraud strategy and roadmap for all markets.
• Trace payment-fraud patterns to identify high-risk transactions and users, and implement mitigating strategies, tools, and rules.
• Collaborate with product managers, decision science, and local teams to execute payment / fraud-related system integrations, and feature and process improvements.
• Design, implement and govern regional payment operations to standardize and optimize processes.
• Work with regional payment partners to promptly identify and resolve payment failures.
• Implement ongoing tracking and monitoring of the performance of payment approval and fraud rates to drive continuous improvement.

What You Need To Have

• Experience in eCommerce payment processing and fraud management is preferred is a must
• Experience working in customer service
• Knowledge of international document verification, KYC and AML/CFT procedures
• In-depth knowledge of CyberSource risk products.
• Strong investigative intuition and curiosity
• Detail-oriented, highly analytical, and strong project management skills
• Excellent communication and interpersonal skills to interact with cross-functional teams and external stakeholders
• Self-starter mentality with a desire to learn and adapt to a fast-paced, ambiguous environment
• Fluent English is a must

Why Inswitch?

• Inswitch has 50+ live deployments in more than 40 countries globally, and we're just getting started.
• Our customers include telcos, banks, lenders, retailers, gig economy platforms, marketplaces, and e-commerce businesses. We make any company a fintech company.
• We understand nothing ensures our customers' success more than a happy team, so Inswitch is built on a strong culture of trust and sense of belonging.
• Inswitch proactively takes the initiative to improve the industry for the better.

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If you are thrilled by the opportunity to join our team on its unique mission, we need to talk.

We will be excited to hear from you!