Fraud and Merchant Risk Manager

We're looking for a Fraud and Merchant Risk Manager to create a best-in-class buyer payment experience for Inswitch users.

You will Lead the team that decides the fraud prevention strategy for each industry. The objective will be to optimize the decision of which payments we have to reject and make decisions that continues to improve the user experience, keeping in mind the chargeback targets.

What You'll Be Working On

• Lead the Payment Risk & Fraud team of high-performing investigators in a fast-paced environment including performance management, coaching, developing and driving the vision for the team
• Partners with internal partners across the company to effect change and promote awareness through the coordination of fraud detection monitoring of system enhancements and statistical trend analysis

1. Strategy and Planning

• Develop and implement the payment-fraud strategy and roadmap for all markets.
• Manage regional payment partners such as card networks, gateways, financial institutions, and fraud vendors to advance the objectives of our platform.

2. Monitoring and detection

• Trace payment-fraud patterns to identify high-risk transactions and users, and implement mitigating strategies, tools, and rules.
• Evaluate variables associated with merchant settlements and chargebacks that represent potential risks in order to take mitigating actions.

3. Analysis and reporting

• Lead strategic analysis via a data-driven approach to identify, prioritize and assess the impact of new payment channels, features, and defenses.
• Implement ongoing tracking and monitoring of the performance of payment approval and fraud rates to drive continuous improvement.
• Generate fraud metrics to show the performance of fraud systems for use in management reporting.
• Develops trending reports and key indicators to serve as early warning risk indicators for potentially fraudulent activity

4. Policy and Procedure Development

• Collaborate with product managers, decision science, and local teams to execute payment / fraud-related system integrations, and feature and process improvements.
• Design, implement and govern regional payment operations to standardize and optimize processes.
• Work with regional payment partners to promptly identify and resolve payment failures.

What You Need To Have

• Experience in eCommerce payment processing and fraud management is preferred
• 5+ years of risk management experience with traditional and alternative payment methods
• Proven work experience as a team leader
• Required: In-depth knowledge of CyberSource risk products. Desired: Knowledge of other fraud control tools available in the market.
• Extensive knowledge in card-not-present fraud schemes, its risk prevention methods, and detection tools for digital, virtual and physical goods
• Knowledge of international document verification, KYC, and AML/CFT procedures
• Strong investigative intuition and curiosity
• Detail-oriented, highly analytical, and strong project management skills
• Excellent communication and interpersonal skills to interact with cross-functional teams and external stakeholders
• Self-starter mentality with a desire to learn and adapt to a fast-paced, ambiguous environment
• Fluent English is a must

Why Inswitch?

• Inswitch has 50+ live deployments in more than 40 countries globally, and we're just getting started.
• Our customers include telcos, banks, lenders, retailers, gig economy platforms, marketplaces, and e-commerce businesses. We make any company a fintech company.
• We understand nothing ensures our customers' success more than a happy team, so Inswitch is built on a strong culture of trust and sense of belonging.
• Inswitch proactively takes the initiative to improve the industry for the better.

‍

If you are thrilled by the opportunity to join our team on its unique mission, we need to talk.

We will be excited to hear from you!

‍